If you have any questions or concerns, we are here to assist you. Please feel free to reach out to us via email at [email protected]. Our dedicated support team is committed to providing prompt assistance, and you can expect a response to your query within 24-48 hours.

As soon as your order is shipped, you will receive a tracking number along with a tracking link via email. This tracking link will provide you with real-time updates on the location and estimated delivery time of your parcel.Please keep in mind that it may take a few hours for the tracking information to become available after your order has been dispatched. If you ever encounter any issues with tracking your parcel or have any additional questions, our dedicated support team is here to help. Don’t hesitate to reach out to us at [email protected]

Please note that all return and exchange requests must be initiated within 7 days from the date of delivery.A small transportation fee of 70 rs will be deducted from the full amount. Once the 7-day period has elapsed, we will not accept any return or exchange requests, even if you are eligible for a refund or exchange.To request a return or exchange, please use the designated portal on our website. Should you have any further questions or need assistance with the return process, feel free to contact our support team at [email protected].  To be eligible for a return or exchange, please ensure that your item meets the following standard conditions:

  • All items must be in their original packaging.
  • The purchased products must not be damaged, worn, washed, or used in any manner. We only accept products in their original, unused condition.
  • Footwear should not have any scuff marks or signs of wear.
  • All clothing and fashion accessories must have their original price tags attached.
  • You must provide the original purchase receipt.
  • The returnable or exchangeable items must have been purchased from The Outlet website.

If any of these conditions are not met, we regret to inform you that you will not be eligible for a return or exchange, and your request will not be processed. Therefore, kindly ensure that your items comply with our return conditions to qualify for a full refund on your purchase.

At The Outlet, we want to ensure your satisfaction with every purchase. If, for any reason, you are not happy with the item, you can easily initiate a return within 7 days. A small courier fee of Rs. 70 will be deducted from the original amount, and the remaining balance will be refunded within the stated timeline.

Please take note of the following conditions for a successful return:

  • Retain the original product packaging and purchase receipt.
  • Ensure there are no signs of wear and tear on the items.
  • Keep the original price tag and packing slip intact.

Once your return request is accepted, we will send you email notifications with pick-up details. In case reverse pick-up service is unavailable at your location, we will request you to dispatch the item. We will provide you with the return address in a separate email, along with packaging instructions and the required documents.

You can conveniently track the status of your return on our website. Simply log in to your account and go to ‘My Account’ > ‘My Returns’.

If the return is initiated by us, there will be no additional courier cost for you to bear. However, if return service is not available in your area, you will be responsible for the courier cost.

Once the return request is initiated, you will receive an email notification with the refund details. Typically, we process local bank transfers within 7-10 working days.

Before the scheduled pickup, you will receive an email notification 24-48 hours in advance. Please ensure you pack the returnable item securely in the original package with all tags and accessories to facilitate a smooth return process.

  • All items must be in their original packaging.
  • The purchased products must not be damaged, worn, washed, or used in any manner. We only accept products in their original, unused condition.
  • Footwear should not have any scuff marks or signs of wear.
  • All clothing and fashion accessories must have their original price tags attached.
  • You must provide the original purchase receipt.
  • The returnable or exchangeable items must have been purchased from The Outlet website.

We strive to initiate the return within 8-10 days of receiving the return request.

If a return is made through our channels, individual items will be returned as ordered. However, if you are self-returning, you can consolidate multiple items in one package for return.

If you have any further questions or need assistance with the return and refund process, please don’t hesitate to contact our support team at [email protected]

No, you don’t need to. You can make purchases and check out as a guest everytime.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT +8hours).

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Singapore deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.